Gerry is a seasoned customer experience professional with a wealth of knowledge, experience and real hands-on know how! Gerry is a true professional who is very approachable, engaging and easy to deal with. I highly recommend working with him and look forward to doing so myself again in the future
Vinay Parmar, National Express
Gerry’s advice and recommendations following his consultancy work for the Hall benefited us enormously in setting a path for our future customer experience vision. Everyone enjoyed working with him.
Sarah Woods, Royal Albert Hall
Recently I had the pleasure of participating in a seminar run by Gerry that introduced his Four Principles of Customer Experience and combined them with a focus on simplicity and agility applied to the business problem rather than the IT solution.
Gerry’s seminar helps contextualise the need to deliver flawless CX as a business initiative that can be implemented as an organisation wide cultural focus, and not just at the points of customer contact or the supporting customer contact technology platforms.
Nick Duggan, Cyara
Gerry is a great Customer Strategist. I have seen him speak on a couple of occasions and he recently spoke on one of our webinars. He illustrates his delivery with personal examples.
The audience clearly agreed and the feedback included – “Great quality content”, “Got the cogs turning!”, “Great Tips that gave me a new view on processes” and “Great reassurance – we’re not alone!”
Jonty Pearce, Call Centre Helper
Gerry provided extensive expertise and innovation in working with me to create customer experience and CRM solutions. Gerry had a deep understanding and knowledge of the subject matter. He was able to provide detailed and easily translated information to inform my decision making. Working and doing business with Gerry is a pleasure as he is always professional, approachable and engaging. I highly recommend working with him and look forward to doing so myself again in the future.
Annette John, Nutricia
Gerry’s expertise in multi-channel customer experience technology and insights into consumer behaviours were an asset to the Bell Canada Product Management team in developing leading offers to our Enterprise base of customers. His contributions to broaden and elevate our conversations on effective customer experience in a nascent social media world shaped the investments by Bell Canada. I recommend engaging Gerry to help put customer experience initiatives on the path to success.
Gregg Patkowski, Bell Canada
Gerry played a key role in the expansion of Exony into new markets – in particular into Canada – through the identification and development of opportunities for the Exony product set coupled with strong relationship-building skills. A pleasure to work with and a highly valued team member.